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Social psychology --- Interpersonal communication --- Communication interpersonnelle

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Communication in organizations --- Interpersonal communication --- Miscommunication

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The international bestseller--­­more than 500,000 copies sold! With their 1994 international bestseller, 'Dealing with People You Can't Stand,' Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

Interpersonal communication. --- Interpersonal relations. --- Psychology, Industrial. --- Sociale psychologie.

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As individuals, we can be creative and ambitious in our personal lives and in our professional lives. But individual efforts can't always match the energy and productivity of a group. Cultures, societies, clubs, schools, and militaries arose out of our need to band together for mutual support. Organizations were created to deal more effectively with the environment-both the natural world and the world of work. But there is a trade-off when we move from individual contributions to group efforts: the relationships necessary for working together can spawn conflict.In organizations, tensions b

Interpersonal conflict. --- Conflict management. --- Interpersonal communication. --- Employees. --- Supervisors.

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Conversation analysis --- Semantics --- Analysis of conversation --- CA (Interpersonal communication) --- Conversational analysis --- Oral communication